RETURN POLICY
We are proud of all of our products and stand by their quality, no matter what. We want you to be happy with our products as well as our service. If you are not satisfied with our products or our service for any reason, please let us know within 5 days of receiving your order and we will work with you to resolve the problem and ensure your satisfaction. Please contact our Customer Service Team at provisions@ifigourmet.com to discuss your specific circumstance.
PAYMENT
We accept PayPal, VISA, MasterCard and American Express.
SALES TAX
ifiGOURMET calculates and collects sales tax on sales of merchandise and shipping charges in accordance with state and local tax regulations. ifiGOURMET reserves the right to modify the calculation of tax with no notice in accordance with changing regulations. If ifiGOURMET does not collect sales tax on your order and your purchase is not specifically exempt from taxation, it is still subject to use tax. All purchasers are obligated to meet their state reporting requirements and details of tax rates and how to file may be found at the websites of your respective taxing authorities.
SHIPPING & PROCESSING TIMES
All orders will ship within 2 business days. Our Customer Service Team will notify you if there is a delay in filling your order. Please note that delays may occur during transit due to weather conditions, due to product availability, national holidays, and other factors. No orders ship on Saturday, Sunday or on national holidays. At this time we are unable to offer delivery to P.O. boxes, or APO/FPO addresses.
SHIPPING TEMPERATURE SENSITIVE & FRAGILE PRODUCTS
ifiGOURMET is dedicated to ensuring the safe and efficient delivery of our food products. During the summer months and when shipping to warmer climates, we will use an insulated, temperature retaining packaging system for shipping chocolate and other sensitive items. When shipping fragile items, we always utilize best practices in protecting the products during transit. We are experts in shipping our products and review every shipment to determine the optimal transportation and packaging for the order. Despite our best efforts, we cannot control every aspect of the delivery of our products. If there is damage to the product(s) you receive or you are not satisfied for any reason, please contact us immediately at provisions@ifigourmet.com and we will work with you to resolve the issue.
SHIPPING RATES:
Shipping rates for the continental US are determined based on your order total.
